Ely Grau
About Ely Grau
Ely Grau is a Service Delivery Coordinator with over 25 years of management experience across various sectors, currently working at Insight Global in Arizona. He has a strong background in coaching, process improvement, and team building, and is bilingual in Spanish.
Work at Evergreen
Ely Grau has been employed at Evergreen since 2022, serving as a Resource Coordinator in Phoenix, Arizona. In this role, Grau focuses on coordinating resources effectively to support operational needs. The position emphasizes the importance of resource management in ensuring smooth service delivery.
Experience at Insight Global
Ely Grau worked at Insight Global as a Bilingual Team Lead for the AZDHS from 2021 to 2022. Currently, Grau holds the position of Service Delivery Coordinator, a role assumed in 2023. This position involves overseeing service delivery processes and enhancing team performance in a remote capacity.
Previous Roles in Management
Ely Grau has over 25 years of management experience across various sectors. Prior to current roles, Grau served as an Assistant Manager at Lane Bryant from 2012 to 2021, a Virtual Travel Call Center Supervisor at AAA Arizona from 2013 to 2016, and a Master Coach at Dish Network from 2008 to 2012. Additionally, Grau was a Training Manager at Norwegian Cruise Line from 2002 to 2008.
Education and Background
Ely Grau completed General Studies at Coral Park High School from 1978 to 1981. This foundational education provided the basis for a diverse career in management, focusing on coaching, process improvement, and performance management.
Expertise in Coaching and Development
Ely Grau emphasizes coaching and development as key areas of expertise. This focus is complemented by a commitment to process improvement and performance management. Grau is bilingual in Spanish, which enhances communication and management capabilities, contributing to effective team building and morale.