Eric Lien
About Eric Lien
Eric Lien is a Windows Systems Engineer with extensive experience in various technical roles, including positions at NVR, Inc. and General Dynamics Information Technology. He holds a Bachelor of Science in Biology from James Madison University and specializes in Solarwinds and GIS technologies.
Current Role at Insight Global
Eric Lien serves as a Windows Systems Engineer at Insight Global, a position he has held since 2021. In this role, he applies his expertise in systems engineering to support and enhance Windows environments. His responsibilities include managing system performance, troubleshooting issues, and implementing solutions to improve operational efficiency.
Previous Experience in IT Support
Eric Lien has a diverse background in IT support roles. He worked at NVR, Inc. as a Help Desk Technician from 2015 to 2017, where he provided technical assistance to users. Prior to that, he was a Help Desk Tier 1 at Strayer University for one month in 2014. He also served as a Helpdesk Analyst at IMTAS for nine months in 2015, gaining valuable experience in customer support and technical troubleshooting.
System Administration Expertise
Eric has significant experience in system administration, having worked as a Senior System Administrator at General Dynamics Information Technology. He held this position from 2018 to 2020 and previously from 2019 to 2020. His role involved overseeing system operations, ensuring security protocols, and managing server environments.
Educational Background
Eric Lien studied at James Madison University, where he earned a Bachelor of Science (B.S.) degree in Biology, General. His academic tenure lasted from 2009 to 2014, providing him with a strong foundation in scientific principles and analytical skills.
Technical Skills and Specializations
Eric possesses strong technical skills, particularly in Solarwinds, where he is recognized as a subject matter expert. He also has extensive knowledge in GIS-Arc Map and Arc Catalog. His strong oral communication skills facilitate the development of client relationships, and he excels in both individual and team environments, consistently seeking new responsibilities and challenges.