Eric Williams
About Eric Williams
Eric Williams is a Desktop Support Technician who specializes in managing end user data and backups, as well as configuring PCOIP devices in a VDI environment. He has developed training materials and has experience in monitoring security systems and creating corporate images for computers.
Work at Insight Global
As a Desktop Support Technician, Eric Williams is responsible for managing end user data and backups utilizing Symantec DLO Backup. He plays a crucial role in ensuring the security of desktops, laptops, and VDI desktops through the monitoring of McAfee EPO Antivirus. His expertise includes configuring PCOIP devices for SSO Kiosk and View within a VDI environment, contributing to a streamlined user experience.
Education and Expertise
Eric Williams holds a Bachelor of Arts degree from the City University of New York. His educational background provides a foundation for his technical skills and knowledge in the IT field. He specializes in creating and updating corporate images for Dell and HP computers, showcasing his ability to manage hardware effectively.
Background
Eric has developed IT Playbooks and manuals aimed at enhancing training processes within his organization. This initiative reflects his commitment to improving operational efficiency and supporting the onboarding of new team members. His role encompasses a wide range of responsibilities that contribute to the overall IT infrastructure.
Technical Skills
Eric Williams possesses extensive experience in managing end user data and backups, particularly through Symantec DLO Backup. He is skilled in monitoring security systems, ensuring the integrity of devices through McAfee EPO Antivirus. His technical capabilities extend to configuring PCOIP devices, which are essential for effective VDI operations.