Erik Brown
About Erik Brown
Erik Brown is a Platform Support Engineer with a diverse background in technical support and game design. He has worked for various companies in Washington and combines his expertise in design, quality assurance, and support to enhance gaming experiences.
Current Role at Insight Global
Erik Brown serves as a Platform Support Engineer at Insight Global, a position he has held since 2021. In this role, he focuses on augmented reality development for Niantic Lightship ARDK. His responsibilities include providing technical support and ensuring the functionality of platform services, contributing to the enhancement of user experiences in augmented reality applications.
Previous Experience in Technical Support
Erik Brown has extensive experience in technical support roles. He worked as a Tier III Data Technical Support Representative at both ManpowerGroup and WDS Global. His experience includes providing advanced technical assistance and troubleshooting for clients. Additionally, he served as an Enterprise Help Desk Universal Analyst at TEKsystems, where he supported Boeing Enterprise, further solidifying his expertise in technical support.
Background in Game Design and Interactive Media
Erik Brown has a solid educational background in digital gaming and interactive media. He earned a Bachelor of Applied Science in Digital Gaming & Interactive Media from Lake Washington Institute of Technology. Additionally, he studied Graphics and Animation at Bellevue College, achieving an Associate of Arts degree. His education equips him with the skills necessary for both game design and technical artistry.
Experience in the Food and Beverage Industry
Before transitioning to technical roles, Erik Brown spent over a decade in the food and beverage industry. He held various positions, including Lead Server and Certified Trainer at Columbia Hospitality, and worked at Prime Steakhouse as a Dining Room Server. His experience in this sector provided him with strong customer service skills and team leadership abilities.
Contributions to Charitable Gaming Projects
Erik Brown combines his expertise in game design and technical artistry to contribute to charitable video game projects aimed at supporting children's hospitals. His work in this area reflects his commitment to leveraging his skills for social good, enhancing gaming experiences while making a positive impact in the community.