Ernesto Hinojos
About Ernesto Hinojos
Ernesto Hinojos is a Support Escalation Engineer for Microsoft, currently working at Insight Global in Charlotte, North Carolina. He has a diverse background in technical support, having held various positions in companies such as Henry Schein, MetroPower, and Spectrum, and is actively pursuing a Bachelor of Science in Computer and Information Science with a focus on Cyber and Network Security.
Current Role as Support Escalation Engineer at Insight Global
Ernesto Hinojos currently serves as a Support Escalation Engineer for Microsoft at Insight Global. He has held this position since 2021 and is based in Charlotte, North Carolina. In this role, he utilizes his technical expertise to address complex support issues, ensuring effective solutions for Microsoft products and services.
Previous Experience in Technical Support
Prior to his current role, Ernesto Hinojos accumulated extensive experience in technical support. He worked at Henry Schein as Support Tech IV & Mentor from 2011 to 2014, where he provided support and mentorship to colleagues. He also served as an IT Desktop Support Technician II at MetroPower from 2017 to 2021, and as a Field Technician III at Spectrum from 2016 to 2017. His background includes strong skills in installation and troubleshooting of internet, TV, and VOIP phone systems.
Military Background as Combat Engineer
Ernesto Hinojos served in the US Army as a Combat Engineer from 2006 to 2013. This experience contributed to his technical skills and ability to work in high-pressure environments. His military service provided him with a strong foundation in teamwork and problem-solving.
Education and Focus on Cyber and Network Security
Ernesto Hinojos is actively pursuing a Bachelor of Science in Computer and Information Science with a focus on Cyber and Network Security. He studied at ECPI University from 2019 to 2021. Additionally, he earned an Associate of Applied Science in Computer Networking Systems from ITT Technical Institute in Greenville, South Carolina, from 2011 to 2013. His educational background supports his technical career and enhances his expertise.
Expertise in Microsoft Enterprise Mobility + Security
Ernesto Hinojos possesses expertise in Microsoft Enterprise Mobility + Security (EMS). This specialized knowledge is an asset in his role as a Support Escalation Engineer, allowing him to effectively address security and mobility challenges faced by clients. His skills in this area are valuable in the evolving landscape of IT security.