Farah Ramji
About Farah Ramji
Farah Ramji is a Service Desk Tier 1 Tech at Insight Global in Atlanta, Georgia, with over a decade of experience in technical support and account management. She has a strong background in troubleshooting hardware issues and effective communication with clients.
Work at Insight Global
Farah Ramji has been employed at Insight Global as a Service Desk Tier 1 Tech since 2020. In this role, she is responsible for providing technical support and assistance to users, focusing on troubleshooting and resolving hardware issues. Her work is based in Atlanta, Georgia, where she has developed her skills in user support and technical communication over the past four years.
Previous Employment Experience
Prior to her current position, Farah Ramji worked at 2020 Companies as an Indirect Account Executive from 2011 to 2015. She also served as a Product Support Specialist at The Home Depot for 11 months in 2019 to 2020. Additionally, she held the position of Technical Analyst at CGS (Computer Generated Solutions) from 2018 to 2019 and worked as an Indirect Account Executive at Your Wireless, Inc. from 2016 to 2018.
Education and Expertise
Farah Ramji completed her high school education at Brookwood High School, earning a Diploma in General Studies from 2004 to 2008. She furthered her education at Gwinnett Technical College, where she studied Network and System Administration, achieving an Associate of Applied Science Degree from 2015 to 2018. Her educational background supports her expertise in troubleshooting, hardware maintenance, and user support.
Technical Skills and Communication
Farah Ramji possesses strong skills in effectively communicating with both technical and non-technical clients. She utilizes her robust knowledge of modern computer systems to assist users in a friendly and helpful manner. Her expertise includes troubleshooting and resolving user issues related to hardware maintenance, upgrading, and installation.