Gabrielle Dailey
About Gabrielle Dailey
Gabrielle Dailey is a Technical Support Engineer L1 with extensive experience in troubleshooting audio/video equipment and computer systems. She has worked at Insight Global since 2022 and previously spent nine years as a PC Technician at Lone Star College.
Work at Insight Global
Gabrielle Dailey has been employed at Insight Global as a Technical Support Engineer L1 since 2022. In this role, she provides technical assistance and support, focusing on troubleshooting issues related to audio and video equipment. Her responsibilities include managing online ticketing systems using Service NOW, ensuring efficient resolution of technical problems for clients.
Previous Experience at Lone Star College
Prior to her current position, Gabrielle Dailey worked as a PC Technician at Lone Star College from 2013 to 2022. During her nine years in this role, she gained extensive experience in troubleshooting and setting up various audio and video equipment, including projectors and conference phones. Her work involved addressing both hardware and software issues, contributing to the smooth operation of technology within the college.
Education and Expertise
Gabrielle Dailey studied Computer Science at Lone Star College, where she earned an Associate of Science degree from 2019 to 2024. Her education has equipped her with a solid foundation in technical skills, particularly in troubleshooting computer hardware and software. She possesses expertise in handling components such as motherboards and CPUs, along with proficiency in various operating systems.
Customer Service and Sales Background
Gabrielle Dailey has over five years of experience in customer service, which has enhanced her communication skills and ability to work effectively in team environments. Additionally, she has a background in sales, further diversifying her skill set beyond technical support. This combination of experience allows her to address customer needs effectively while providing technical solutions.
High School Education
Gabrielle Dailey completed her high school education at The Woodlands High School from 2006 to 2010. This foundational education prepared her for her future studies in computer science and her subsequent career in technical support.