Hector Martinez
About Hector Martinez
Hector Martinez is a Service Desk Analyst currently working at Insight Global in Orlando, Florida. He has a diverse background in customer service and IT support, with previous roles at Fun Spot America and Universal Engineering Sciences.
Work at Insight Global
Hector Martinez has been employed at Insight Global as a Service Desk Analyst since 2021. In this role, he provides IT support services, utilizing his extensive background in customer service to assist clients effectively. His position involves troubleshooting technical issues, managing service requests, and ensuring a high level of user satisfaction. Working in Orlando, Florida, he has contributed to the organization's commitment to delivering quality IT solutions.
Previous Experience in Customer Service
Prior to his current role, Hector Martinez worked at Fun Spot America Theme Parks in Kissimmee as a Food and Beverage Lead from 2015 to 2019. This four-year experience allowed him to develop strong customer service skills. He also served as an Arcade Technician at Fun Spot America Orlando for seven months in 2019, where he further honed his technical and customer interaction abilities. Additionally, he worked as a Field Technician II at Universal Engineering Sciences from 2019 to 2021, gaining valuable experience in a technical support environment.
Education and Expertise
Hector Martinez studied Information Technology at Valencia College, where he earned an Associate of Science degree from 2015 to 2018. He continued his education at the University of Central Florida, obtaining a Bachelor's degree in Information Technology from 2018 to 2022. His academic background provides a solid foundation for his career in IT support, and he actively seeks opportunities to expand his knowledge in this field.
Technical Roles and Responsibilities
Throughout his career, Hector Martinez has held various technical roles that have contributed to his expertise in IT support services. He worked at RTC Group as IT Support & QAT for eight months in 2018 to 2019, where he was responsible for quality assurance testing and IT support tasks. His diverse experiences in technical positions have equipped him with the skills necessary to excel in his current role as a Service Desk Analyst.
Language Proficiency
Hector Martinez is fluent in both English and Spanish, which enhances his ability to communicate with a diverse client base. This bilingual proficiency allows him to effectively assist clients from various backgrounds, ensuring that language barriers do not hinder service delivery in his IT support role.