India Houston
About India Houston
India Houston is a Help Desk Agent currently working at Insight Global in Atlanta, Georgia. She has a diverse background in IT support and customer service, with experience in various roles across multiple companies since 2014.
Work at Insight Global
India Houston has been employed at Insight Global as a Help Desk Agent since 2021. In this role, she provides network support to both internal and external employees. Her responsibilities include troubleshooting hardware and software issues, which are essential tasks in maintaining effective IT operations. This position has allowed her to further develop her skills in customer service within the IT industry.
Previous Employment Experience
Prior to her current role, India Houston held several positions in the IT and customer service sectors. She worked at AI Data Innovations as a Speech Recognition Command Creator for seven months in 2020. Additionally, she served as a Data Center Operations Technician at Support.com for two months in 2017. Other roles include being an Apple Chat Advisor at Kelly for four months in 2020, an Internet Search Quality Evaluator at SYKES for six months in 2020, and an Email and Chat Specialist at wrrk for three months from 2020 to 2021. She also worked as an Agent Mentor and Coach at Sitel from 2014 to 2016.
Education and Expertise
India Houston has pursued various educational opportunities to enhance her expertise in IT and customer service. She is currently studying Front End Web Development at Southern Crescent Technical College, a program she has been enrolled in since 2021. She also studied at the University of Phoenix, where she earned an Associate of Arts (A.A.) in Psychology from 2008 to 2012. Additionally, she completed an IT Support Specialist Certification at Google and achieved an IT Support Professional/CompTIA A+ Certification from Per Scholas, both in 2021.
Skills and Competencies
India Houston has developed a range of skills relevant to her roles in IT support and customer service. She has gained experience in troubleshooting both hardware and software issues, which is critical for effective help desk operations. Her background in psychology provides her with insights into customer interactions, enhancing her ability to assist users effectively. Furthermore, her certifications in IT support demonstrate her commitment to professional development in the technology field.