Iran Palma
About Iran Palma
Iran Palma is a bilingual customer service representative with extensive experience in various customer service roles across Tucson, Arizona. Currently employed at Insight Global since 2021, Palma has also worked in sales operations, caregiving, and billing and enrollment, demonstrating a diverse skill set in customer service and support.
Work at Insight Global
Currently, Iran Palma serves as a Bilingual Customer Service Representative at Insight Global. Since joining the company in 2021, he has been responsible for handling both inbound and outbound communication in a bilingual capacity. This role enhances customer service efficiency and ensures effective communication with diverse clientele.
Previous Experience in Customer Service
Prior to his current position, Iran Palma worked in various customer service roles. He was a Lead Customer Service Representative at Circle K from 2020 to 2021. He also held positions at Everise and C3/CustomerContactChannels, Inc., where he developed skills in customer interaction and service delivery.
Experience at Dun & Bradstreet
Iran Palma worked at Dun & Bradstreet from 2016 to 2019 as a Sales Operations Analyst. In this role, he contributed to sales processes and operations. He also served as a Credit Advisor at the same company from 2015 to 2016, where he focused on credit-related inquiries and support.
Education and Training
Iran Palma studied at Grad Solutions, where he achieved his High School Diploma between 2015 and 2021. He is currently pursuing further education at Pima Medical Institute, focusing on Dental Assisting. This ongoing education reflects his commitment to professional development in the healthcare field.
Background in Caregiving
In addition to his customer service experience, Iran Palma has a background in caregiving. He has worked as a Caregiver at Ability360 since 2020 and previously held a caregiver role there for six months in 2013. His responsibilities included providing support and assistance to individuals in need.