Jaclyn Gates
About Jaclyn Gates
Jaclyn Gates is an Identity/Security Engineer currently employed at Insight Global in Detroit, Michigan. With a background in information technology and over four years of customer service experience, she has worked in various roles including help desk technician and IT intern.
Current Role at Insight Global
Jaclyn Gates serves as an Identity/Security Engineer at Insight Global, a position she has held since 2022. In this role, she focuses on enhancing security protocols and identity management systems. Her work contributes to the overall safety and integrity of the organization's data and infrastructure. Jaclyn's technical skills and experience in security engineering are essential in addressing the challenges associated with identity management.
Previous Experience in IT and Customer Service
Prior to her current role, Jaclyn Gates accumulated diverse experience in the information technology field. She worked as an Information Technology Help Desk Tier 1 Technician at TelNet Worldwide for eight months and as a Help Desk Technician at LogicalisUS for five months. Additionally, she held an IT/Engineering Intern position at TelNet Worldwide for ten months. Jaclyn also has over four years of customer service experience in the food service industry, working in various roles, including as a Food Server and Retail Cashier.
Educational Background in Information Technology
Jaclyn Gates earned her Bachelor's degree in Information Technology from Oakland University, where she studied from 2016 to 2022. This academic foundation provided her with essential knowledge and skills in IT, which she applies in her professional roles. Prior to her university education, she completed her high school education at Port Huron Northern High School, achieving her High School Diploma in 2016.
Technical Skills and Interests
Jaclyn Gates has a strong interest in system administration, computer maintenance, troubleshooting, and networking. She possesses an entry-level understanding of various programming and scripting languages. Her focus on efficiency and reliability is evident in her technical work. Jaclyn emphasizes thorough documentation, customer satisfaction, and critical analysis of problems, which are vital in her roles within the IT sector.
Teamwork and Leadership Abilities
Jaclyn Gates thrives in teamwork situations and demonstrates the capability to take on leadership roles when necessary. Her experience in both technical and customer service environments has equipped her with the skills to collaborate effectively with colleagues and lead projects. This adaptability enhances her contributions to her teams and the organizations she has worked for.