Jason Hamilton
About Jason Hamilton
Jason Hamilton is an Incident Management Manager at Insight Global, where he has worked since 2016. He has a background in IT support and incident management, with previous roles at InterDev, ARAMARK Refreshment Services, and Fulton County Sheriff Department.
Current Role at Insight Global
Jason Hamilton serves as the Incident Management Manager at Insight Global, a position he has held since 2016. In this role, he is responsible for overseeing incident management processes and ensuring effective communication during IT incidents. He facilitates meetings with staff involved in incident resolution and provides root-cause analysis reports to senior IT managers and executives. His contributions include the development of new policies and procedures aimed at enhancing incident management strategies.
Previous Experience in IT Support
Prior to his current role, Jason Hamilton worked at InterDev as a Help Desk Technician from 2014 to 2016. His responsibilities included providing technical support and troubleshooting IT-related issues. Before that, he spent six years at ARAMARK Refreshment Services as a Warehouse Associate and Lead Runner, where he gained experience in operational support. Additionally, he worked as an IT PC Specialist at the Fulton County Sheriff Department from 2010 to 2014, focusing on IT support and maintenance.
Education and Qualifications
Jason Hamilton studied at ITT Technical Institute-Atlanta, where he achieved an Associate's degree in Computer Networking Systems from 2008 to 2010. His educational background provided him with foundational knowledge in IT and networking. He completed his General Education at Banneker High School, earning a diploma from 2000 to 2002. This educational journey laid the groundwork for his career in IT support and incident management.
Skills in Incident Management
In his role as Incident Management Manager, Jason Hamilton utilizes ServiceNow to create detailed incident cases for IT-related issues. His expertise includes conducting root-cause analysis to identify underlying problems and improve incident response strategies. He is skilled in facilitating communication among team members during IT incidents, ensuring that all parties are informed and engaged in the resolution process.
Early Career Background
Jason Hamilton began his career as a Security Officer at ISMG from 2005 to 2007. This early experience in security provided him with insights into operational protocols and risk management. His subsequent roles in IT support and incident management have built upon this foundation, allowing him to develop a comprehensive skill set in the IT industry.