Jeanine Glass
About Jeanine Glass
Jeanine Glass is a Business Process Writer at Insight Global in Las Vegas, Nevada, with over a decade of experience in technical writing and business analysis. She has a strong educational background in Computer Information Systems and Information Technology, complemented by expertise in project management methodologies and data recovery.
Work at Insight Global
Jeanine Glass has been employed at Insight Global as a Business Process Writer since 2021. In this role, she focuses on enhancing client support and improving company efficiency through the use of industry-leading technology. Her position involves creating and refining business processes to ensure optimal performance within the organization.
Previous Experience in Technical Writing
Prior to her current role, Jeanine Glass worked as a Business Analyst and Technical Writer at Link Technologies from 2010 to 2011. She also served as a Technical Writer at The THOR Group, LLC from 2009 to 2010. Her experience in these roles contributed to her expertise in technical writing and business analysis.
Experience at Caesars Entertainment Corporation
Jeanine Glass worked at Caesars Entertainment Corporation as a Systems Analyst from 2012 to 2020. During her eight years in this position, she developed skills in troubleshooting and managing end-user access, which are essential for maintaining operational efficiency and user satisfaction.
Education and Expertise
Jeanine Glass studied Computer Information Systems at Suffolk County Community College, earning an Associate of Applied Science (AAS) degree from 1991 to 1993. She furthered her education at the University of Phoenix, where she achieved a Bachelor of Science in Information Technology (BSIT) from 2011 to 2012. Her educational background supports her expertise in technical writing, data recovery, and project management methodologies, including Agile and Waterfall.
Skills in Business Continuity and Project Management
Jeanine Glass possesses established capabilities in data and disaster recovery, demonstrating her ability to manage critical business continuity processes. Her strong background in both Agile and Waterfall project life cycles indicates her versatility in applying different project management methodologies to achieve successful outcomes.