Jeffrey Jones
About Jeffrey Jones
Jeffrey Jones is a Technical Analyst at RBC Wealth Management with over 30 years of experience in supporting computers, networks, and related technologies. He has held various roles in technology support and project management, including positions at Geek Squad and Wireless Ronin Technologies.
Work at RBC Wealth Management
Jeffrey Jones currently serves as a Technical Analyst at RBC Wealth Management, a position he has held since 2015. His role involves providing technical support and solutions to enhance the operational efficiency of the organization. With a focus on customer service, he collaborates with various teams to ensure that technology meets the needs of clients and stakeholders.
Previous Experience at Geek Squad
Jeffrey Jones has extensive experience with Geek Squad, where he held multiple roles over several years. He worked as a Counter Intelligence Agent from 2003 to 2005, a Senior Counter Intelligence Agent from 2005 to 2007, and a Double Agent from 2007 to 2009. His responsibilities included troubleshooting technology issues and providing customer support in various capacities.
Experience at Wireless Ronin Technologies
At Wireless Ronin Technologies, Jeffrey Jones held two positions. He served as a Service Coordinator from 2012 to 2014 and as a Network Operations Center Technician from 2010 to 2012. In these roles, he was responsible for managing service operations and ensuring network reliability, contributing to the overall performance of the company's technology solutions.
Background in Network Support
Jeffrey Jones has over 30 years of experience in supporting computers, networks, and related technologies. His career began as a Network Technician at Intermediate District 287, where he worked from 1996 to 2002. He also served as a Macintosh Specialist at the same organization from 1989 to 1996. This extensive background has equipped him with a comprehensive understanding of network systems and technical support.
Education and Skills
Jeffrey Jones studied at St. Cloud State University, focusing on Anthropology, although he did not complete his degree. His educational background, combined with his professional experience, has fostered strong troubleshooting skills and creativity in problem-solving. He emphasizes a customer-focused approach, aiming to collaboratively find the best solutions for technical challenges.