Jerry Figueroa
About Jerry Figueroa
Jerry Figueroa is an Onsite Service Technician with extensive experience in desktop support and IT services. He has worked for various organizations, including Sutter Health and Hewlett Packard Enterprise, and has a background in computer software engineering.
Current Role at Insight Global
Jerry Figueroa serves as an Onsite Service Technician at Insight Global, a position he has held since 2018. He is based in Santa Rosa, California, where he is responsible for providing technical support and services to clients. His role involves troubleshooting and resolving hardware and software issues, ensuring the smooth operation of IT systems.
Professional Experience at Sutter Health
Jerry has been working at Sutter Health as EHR Desktop Support since 2013. Over the course of his 11-year tenure, he has developed expertise in electronic health record systems and desktop support, assisting healthcare professionals with IT-related issues to enhance patient care and operational efficiency.
Background in IT Support Roles
Jerry has a diverse background in IT support roles. He worked as a Desktop Support Specialist at Kaiser Permanente from 2012 to 2013, providing support across multiple counties. Earlier, he was employed at Cisco Systems as CIN 2 for a year and at Milestone Technologies as a Sr IT Purchasing Clerk/Desktop Support from 2008 to 2012.
Education and Technical Skills
Jerry studied Computer Software Engineering at Free Code Camp, achieving Full Stack Web Development from 2015 to 2016. He is proficient in managing user accounts and permissions, both locally and on networks. His technical skills include configuring DNS and DHCP settings, and he is familiar with various operating systems, including Windows and Mac OS X.
Experience with Hardware and Software Tools
Jerry possesses solid knowledge of Dell hardware, including laptops and desktops. He is experienced in using Microsoft Office and various software tools such as Maximo, Altiris, ePRO, and Remedy ticketing software. Additionally, he is skilled in operating HP and Lexmark printers, Zebra label printers, and Fujitsu scanners.