Johnathon Hand
About Johnathon Hand
Johnathon Hand is a Helpdesk Analyst with over seven years of experience, currently contracted with Home Depot through Insight Global. He previously worked at Sul Ross State University in various IT roles and holds a Bachelor's degree in Computer Science Gaming Technology.
Work at Insight Global
Johnathon Hand has been employed as a Helpdesk Analyst at Insight Global since October 2016. He has accumulated over seven years of experience in this role. His responsibilities include providing technical support to Home Depot store associates, addressing both hardware and software issues. He operates in the Austin, Texas area, contributing to the efficiency of IT operations within the organization.
Previous Experience at Sul Ross State University
Prior to his current role, Johnathon Hand worked at Sul Ross State University in various capacities. He served as a Help Desk technician in the Office of Information Technology (OIT) from 2015 to 2016 for eight months. Additionally, he held the position of Computer Lab Manager for the Computer Science Initiative (CSI) from 2014 to 2016, where he managed the computer lab operations for two years. These roles provided him with foundational experience in technical support and IT management.
Education and Expertise
Johnathon Hand studied at Sul Ross State University from 2012 to 2016, where he earned a Bachelor of Science degree in Computer Science with a focus on Gaming Technology. This educational background has equipped him with the necessary skills and knowledge to excel in his roles within IT support and management.
Technical Support Skills
In his role as a Helpdesk Analyst, Johnathon Hand specializes in providing technical support. He assists Home Depot store associates with troubleshooting and resolving hardware and software issues. His expertise in IT support allows him to effectively address a variety of technical challenges, ensuring operational continuity for the associates he supports.