Joshua Price
About Joshua Price
Joshua Price is a Techforce Staff Analyst at Insight Global, where he has worked since 2021 in Indianapolis, Indiana. He has a background in technical support and has held various roles in the field, including positions at TCC Software Solutions and Pyrimont Operating Solutions.
Work at Insight Global
Joshua Price has been employed at Insight Global as a Techforce Staff Analyst since 2021. He has accumulated three years of experience in this role while based in Indianapolis, Indiana. His responsibilities include providing technical support and managing user accounts, primarily focusing on Mac and iOS devices. He also offers secondary support for Windows, Android, and Linux devices.
Previous Experience in Technical Support
Prior to his current position, Joshua Price worked at TCC Software Solutions as a Site Support Analyst from 2019 to 2020. He spent one year in this role, where he gained experience in technical support. Before that, he was a Technical Support Engineer at Pyrimont Operating Solutions from 2017 to 2019, contributing two years of expertise in the field. His early career also included a brief tenure at Concentrix as a Social Care Support Agent in 2017.
Education and Expertise
Joshua Price studied Environmental Engineering at Purdue University, where he pursued a Bachelor of Science degree from 2009 to 2012. Although he did not complete the degree, his education provided him with a foundational understanding of engineering principles. His technical expertise includes interfacing with remote management and encryption tools such as Jamf Pro, AirWatch, FileVault, BitLocker, and Bit9.
Technical Skills and Responsibilities
In his role as a Techforce Staff Analyst, Joshua Price manages user accounts through Active Directory, assisting with unlocks, password resets, and security groups. He contributes to the maintenance of an internal knowledge base and facilitates customer education through a customer-facing knowledge base. His technical support primarily focuses on Mac and iOS devices, ensuring effective solutions for users.