Joshua Williams
About Joshua Williams
Joshua Williams serves as the Director of Service Desk Operations at Insight Global, a position he has held since 2021. He has extensive experience in IT support and management, having worked in various roles across several organizations over the past two decades.
Current Role as Director, Service Desk Operations
Joshua Williams serves as the Director of Service Desk Operations at Insight Global, a position he has held since 2021. In this role, he oversees the service desk operations, ensuring efficient support and service delivery to clients. His leadership focuses on optimizing processes and enhancing the overall performance of the service desk team.
Previous Experience at Insight Global
Joshua Williams has extensive experience at Insight Global, where he worked in various roles. He served as Helpdesk Manager from 2017 to 2021, managing helpdesk operations for four years. Prior to that, he was a Helpdesk Engineer from 2016 to 2017 and a Technology Support Specialist in 2012. His tenure at Insight Global has contributed to his expertise in service desk management.
Career Background in IT Support
Joshua Williams has a diverse background in IT support roles across several organizations. He worked as an IT Support Analyst II at Iron Mountain for five months in 2016. His earlier roles include Specialist at Macy's for one year and various positions at Georgia Perimeter College, including Technical Support Specialist I and Computer Lab Supervisor/Tech.
Educational Background at Georgia State University Perimeter College
Joshua Williams studied at Georgia State University Perimeter College, where he focused on History and achieved an Associate of Arts degree. His education began in 2006, providing him with a foundational understanding that complements his technical expertise in IT support.
Roles at Georgia Perimeter College
Joshua Williams held multiple positions at Georgia Perimeter College, contributing to the institution's IT support services. He worked as a Lab Assistant from 2003 to 2007, Assistant Lab Supervisor from 2008 to 2010, and Technical Support Specialist I in 2010. His roles involved providing technical assistance and support to students and faculty.