Julio Berrio
About Julio Berrio
Julio Berrio is a Tier Analyst II at Insight Global, with a background in information technology and military service. He has held various roles, including Information Manager Officer in the US Army and Local Area Network Manager in the Army National Guard, and has experience in managing military medical applications.
Current Role at Insight Global
Julio Berrio currently serves as a Tier Analyst II at Insight Global, a position he has held since 2022. In this role, he provides Tier 2 support for various military medical applications, including CHCS, AHLTA, APLIS, MHS Genesis, and CCE. His responsibilities include deep troubleshooting and gathering information from end users to update incidents related to these applications. He monitors incident queues and assigns cases to appropriate groups, ensuring continuous operation and timely resolution of issues.
Previous Experience at ManTech
Before joining Insight Global, Julio Berrio worked at ManTech as a Computer Operator from 2021 to 2022. His tenure at ManTech lasted one year and took place at Fort Bliss, Texas. In this role, he contributed to the operational efficiency of the organization's computing systems.
Military Background
Julio Berrio has a notable military background, having served as an Information Manager Officer in the US Army from 2017 to 2018 in Modesto, California. Additionally, he worked for five years as a Local Area Network Manager in the Army National Guard from 2016 to 2021 in Bell, California. His military experience has equipped him with skills in information management and network operations.
Educational Qualifications
Julio Berrio pursued his education at Mt Sierra College, where he studied Game and Interactive Media Design, achieving a degree in Game Arts & Design from 2012 to 2015. He is also currently enrolled at the University of the People, studying Computer Science and working towards a Bachelor of Science degree, which he is expected to complete in 2024. Additionally, he completed training at the U.S. Army Signal School, where he earned the title of Information Technology Specialist in 2016.
Experience with Military Medical Applications
In his current role and previous positions, Julio Berrio has gained extensive experience in managing cases and incidents using MHS Service Now for Department of Health Agency applications. He coordinates with local site support and escalates issues to higher groups when necessary, ensuring effective resolution of application incidents and maintaining operational continuity.