Justin Williams
About Justin Williams
Justin Williams is a Communications Manager at Insight Global, specializing in major incident communications for service outages. He has a background in IT management and support, with previous roles at the University of Georgia, Stanford University, and UC Santa Cruz.
Current Role at Insight Global
Justin Williams serves as the Communications Manager at Insight Global, a position he has held since 2018. In this role, he is responsible for managing major incident communications related to service outages and disruptions. He ensures that global customers receive timely and accurate information during service-impacting issues, facilitating quick resolutions. His responsibilities also include composing detailed communications for internal leadership teams and sending proactive updates to customers worldwide.
Previous Experience in IT Management
Prior to his current role, Justin held several positions in IT management. He worked as an IT Manager at the University of Georgia from 2012 to 2014, and as a Support Center Manager at UC Santa Cruz from 2015 to 2018. Additionally, he served as an IT Technical Manager at Stanford University for five months in 2014. His experience spans various aspects of IT support and management, contributing to his expertise in communications during critical incidents.
Educational Background
Justin Williams earned a Bachelor of Arts (B.A.) in English Language and Literature from The University of Georgia, where he studied from 2003 to 2007. This educational background has provided him with strong communication skills that are essential in his current role as Communications Manager.
Incident Communication Expertise
In his role at Insight Global, Justin commands bridge calls during service outages for major Microsoft applications. He is responsible for delivering technically detailed messages to internal leadership teams and ensuring adherence to established Service Level Agreements (SLAs). His focus on maintaining service excellence is evident in his development of supporting documentation and records of incident bridges.
Career Progression at University of Georgia
Justin's career at the University of Georgia spanned several roles, including IT Professional Assistant from 2008 to 2010, IT Professional Specialist from 2010 to 2012, and IT Manager from 2012 to 2014. This progression allowed him to build a solid foundation in IT support and management, which has informed his current communications strategies.