Katarina Tuttle
About Katarina Tuttle
Katarina Tuttle is a Voice Customer Support - ASKIT Representative at Insight Global, where she has worked since 2021. With extensive experience in customer service roles, she consistently resolves support requests efficiently and maintains a strong first call resolution rate.
Work at Insight Global
Katarina Tuttle has been employed at Insight Global as a Voice Customer Support - ASKIT Representative since 2021. In this role, she has demonstrated efficiency by consistently resolving support requests within an average of 12.5 minutes, which is below the company-wide average of 15 minutes. Her performance metrics include achieving a first call resolution rate of 70%, indicating her effectiveness in addressing customer inquiries on the first contact. Additionally, she manages a high volume of calls, averaging around 500 calls per month.
Previous Employment Experience
Before joining Insight Global, Katarina held several positions in customer service and administration. She worked at NWEA as a Voice Customer Support - Technical Support Specialist TIER 1 from 2017 to 2020, where she gained three years of experience in technical support. Prior to that, she served as a Customer Service Agent and later as a Customer Service Administrator at Convertant LLC from 2015 to 2017. Her earlier roles include working as an Office Administrator at X Products for four months in 2017 and as a Leasing and Marketing Manager at Milestone Property Management for four months in 2020.
Education and Expertise
Katarina Tuttle's educational background includes experience as a Student Ambassador at Clubclass Language Schools in Malta in 2013. This role likely provided her with skills in communication and customer interaction, which are essential in her current customer support position. Additionally, her internship as a Developer at Alpha Media USA in 2016 contributed to her technical proficiency, further enhancing her capabilities in customer support roles.
Performance Metrics and Skills
Katarina has consistently demonstrated strong organizational skills in her roles. She completes post-call documentation in under two minutes on average, showcasing her ability to manage time effectively. Her performance metrics, such as resolving support requests quickly and maintaining a high first call resolution rate, reflect her commitment to providing quality customer service. These skills contribute to her reputation as an efficient and effective support representative.