Katiana Kersaint
About Katiana Kersaint
Katiana Kersaint is a Customer Service Representative with extensive experience in various roles, including positions at UnitedHealth Group and Insight Global. She holds a Bachelor of Science in Psychology from the City University of New York-Brooklyn College.
Current Role at Insight Global
Katiana Kersaint serves as a Customer Service Representative at Insight Global. She has held this position since 2020, contributing to the company's customer support operations for four years. In this role, she engages with clients and addresses their inquiries, ensuring a high level of service and satisfaction.
Previous Experience in Customer Service
Before joining Insight Global, Katiana Kersaint worked as a Customer Service Representative at Luxottica and Randstad in 2020. Each of these roles lasted for one month. Additionally, she has experience as a Cashier Customer Service at Party City from 2012 to 2015 and as an Enrollment Services Representative at Brooklyn College from 2018 to 2020, where she worked for two years.
Education and Academic Background
Katiana Kersaint earned a Bachelor of Science (B.S.) degree in Psychology with a concentration in Pre-health from City University of New York-Brooklyn College. She studied there from 2014 to 2019. Additionally, she attended the English Language Institute at the College of Staten Island, CUNY, for one year from 2013 to 2014.
Experience in Caregiving
Katiana Kersaint worked as a Caregiver at Senior Helpers from 2015 to 2019. This role spanned four years and involved providing support and assistance to individuals in need, showcasing her commitment to service and care.
Remote Work at UnitedHealth Group
Since 2020, Katiana Kersaint has also been employed as a Contact Tracing Monitor at UnitedHealth Group. This position is remote and involves monitoring and managing contact tracing efforts, contributing to public health initiatives.