Keara Bruce
About Keara Bruce
Keara Bruce is a Quality Assurance Manager at Insight Global, where she has worked since 2021. She has extensive experience in quality control and risk operations, primarily at JPMorgan Chase & Co., and holds degrees in Criminal Justice and Business Management.
Current Role at Northwoods
Keara Bruce serves as the Forms Design Lead at Northwoods since 2021. In this role, she focuses on documentation conversion, handling an average of 1-4 forms per day. Her responsibilities include converting paper forms into electronic documents using proprietary software tools. She also manages data replication, generates electronic forms, and tracks notes in Excel.
Previous Experience at JPMorgan Chase & Co.
Keara Bruce has extensive experience at JPMorgan Chase & Co., where she held several positions over a span of 8 years. She worked as a Fraud Specialist III from 2010 to 2012, focusing on electronic money movement and online transactions. Prior to that, she served as a Telephone Banker III from 2006 to 2008, and later as a Branch Support Service Representative III from 2008 to 2010. After her role as a Fraud Specialist, she transitioned to a Senior Risk Operations Analyst III from 2012 to 2014, and then to a Senior Quality Control Analyst from 2014 to 2021, specializing in Know Your Customer processes.
Education and Qualifications
Keara Bruce studied Criminal Justice/Safety Studies at the University of Phoenix, where she achieved a degree in Criminal Justice. Additionally, she attended Columbus State Community College, where she studied Business Management. Her educational background supports her roles in quality assurance and risk operations.
Skills and Competencies
Keara Bruce possesses strong data entry skills and demonstrates a capacity for learning new software. Her daily responsibilities at Northwoods and previous roles have required her to manage documentation and data effectively. She is proficient in generating electronic forms and utilizing Excel for tracking and data management.