Kelley Bruick
About Kelley Bruick
Kelley Bruick is a Quality Assurance Specialist in Customer Service with a background in Environmental Design and Special Education. She has extensive experience in customer service roles and has worked in various capacities, including as an Educational Interventionalist and Interior Designer.
Work at Insight Global
Kelley Bruick has been employed at Insight Global as a Quality Assurance Specialist in Customer Service since 2019. Located in Naperville, Illinois, she has contributed to the organization for over five years. In her role, Kelley has developed streamlined processes aimed at tracking performance, skills, and coaching opportunities. She collaborates closely with the Leadership Team to enhance the overall effectiveness of customer service operations. Her responsibilities include providing constructive feedback to Customer Service Representatives through Quality Assurance monitoring, ensuring high standards of service delivery.
Education and Expertise
Kelley Bruick holds a Bachelor of Science degree in Environmental Design, having studied at both Purdue University Fort Wayne and Indiana University Bloomington. She completed her studies at Purdue from 1983 to 1985 and continued at Indiana University from 1985 to 1987. Additionally, she earned a Master's degree in Special Education, K-12 from National Louis University, studying from 2006 to 2008. This educational background supports her expertise in quality assurance and customer service.
Background
Kelley Bruick has a diverse professional background that spans various roles and industries. Before joining Insight Global, she worked as a Customer Service Specialist and Data Entry professional at Advanced Disposal Services, Inc. from 2017 to 2019. Prior to that, she served as an Educational Interventionalist at Covenant Christian School Aurora from 2009 to 2015. Kelley's experience also includes working as an Interior Designer at Ethan Allen from 1991 to 1997 and as an Executive Assistant at Fireman's Fund Insurance Company from 1997 to 2002.
Achievements in Customer Service
In her role as a Quality Assurance Specialist, Kelley Bruick has actively participated in ongoing product and systems knowledge opportunities to enhance her customer service skills. She has successfully reached out to customers identified as having negative experiences, working to improve overall customer satisfaction. Her efforts in providing constructive feedback to Customer Service Representatives have contributed to maintaining high service standards within the organization.