Ken Bell
About Ken Bell
Ken Bell is a Technical Support Specialist at T-Mobile, with a diverse background in IT roles spanning over two decades. He has held various positions in companies such as NTT DATA Services, JPMorgan Chase & Co., and Baylor Scott White, showcasing strong project management and communication skills.
Work at Insight Global
Ken Bell has been employed at Insight Global as a T-Mobile Technical Support Specialist since 2021. His role involves providing technical assistance and support to T-Mobile customers, ensuring a high level of customer satisfaction. Ken's experience in technical support allows him to effectively troubleshoot and resolve issues, contributing to the overall efficiency of the support team.
Previous Experience at NTT DATA Services
Ken Bell worked at NTT DATA Services in various capacities. He served as a Help Desk Analyst from 2019 to 2021 for two years in Plano, Texas, where he provided technical support and resolved IT-related issues. Additionally, he briefly held the position of Field Tech Analyst in 2018 for one month in Frisco, Texas, further enhancing his technical expertise.
Background in IT Support and Technical Roles
Ken has a diverse background in IT support and technical roles. He worked at JPMorgan Chase & Co. as a Tech Ops Technician from 2014 to 2018 for four years, focusing on global technology support. He also held positions at Baylor Scott White as a Software/Hardware Technician I and at Southwest Airlines as a Central Support Desk Technical Associate, gaining valuable experience in troubleshooting and technical assistance.
Education and Certifications
Ken Bell studied at the University of Houston, where he achieved a degree in Computer Science from 1974 to 1976. He furthered his education at SMU Continuing and Professional Education, earning a CCNA/NNCSS Certification in Advanced Engineering in 2001. Additionally, he studied Project Management at UTSA College of Business, obtaining an Intro to Project Management Certificate in 2017.
Skills and Leadership Qualities
Ken is recognized for his strong project management skills and ability to manage IT projects from concept to completion. He demonstrates exceptional communication skills, which are essential for making critical decisions in challenging situations. Ken is known for his adaptability and transformational leadership, which enables him to work independently while achieving organizational goals.