Kevin Morris, Iti Lv4
About Kevin Morris, Iti Lv4
Kevin Morris is a Solution Architect specializing in End User Services at Insight Global, where he has worked since 2021. With over 25 years of experience in large-scale programs across various domains, he employs a client-centric approach to deliver technology solutions that meet complex business needs.
Work at Insight Global
Kevin Morris has been employed at Insight Global as a Solutions Architect since 2021. In this role, he focuses on End User Services and has accumulated three years of experience in the Miami-Fort Lauderdale area. His responsibilities include overseeing the service delivery process and ensuring that solutions align with industry standards and technological advancements.
Education and Expertise
Kevin Morris studied at George Mason University, where he achieved a degree in General Studies. He possesses over 25 years of experience in the life cycle of large-scale programs, specifically within the Call/Contact Center, IT Service Desk, and Business Process Outsourcing domains. His expertise encompasses both pre- and post-sales activities, including scoping, design, development, and implementation.
Background
Before joining Insight Global, Kevin held various leadership positions. He served as the Director of Operations at A Great Place To Sit from 2017 to 2019. Prior to that, he was the Vice President of Finance, Operations & Administration at PerformanceIT/RapidFire Tools for 13 years, from 2004 to 2017. He also worked as the Director of Information Systems Services at Concert Global Networks Inc from 1994 to 2002.
Achievements
Throughout his career, Kevin has demonstrated a client-centric approach, driving service excellence and building long-term partnerships. He has a deep understanding of emerging technologies and industry best practices, which he applies to define and articulate technology solutions for complex business requirements. His role as a Service Delivery Executive involves overseeing the entire service delivery process to ensure client satisfaction.
Leadership and Implementation Skills
Kevin leads the implementation of diverse programs with a hands-on approach. He navigates challenges effectively to ensure seamless execution of projects. His forward-thinking methodology allows him to align solutions with current industry trends, enhancing the overall service delivery experience.