Kyle Hall
About Kyle Hall
Kyle Hall is a CRM Help Desk Analyst with extensive experience in IT and customer service. He has worked for various companies, including Insight Global and Verizon, and holds a Master of Computer Applications from Indiana State University.
Current Role as CRM Help Desk Analyst
Kyle Hall currently works as a CRM Help Desk Analyst at Insight Global, a position he has held since 2021. He operates from Bloomington, Indiana, and focuses on providing support for CRM systems. His responsibilities include assisting users with CRM data management and troubleshooting issues related to Microsoft Dynamics 365.
Previous Experience at Insight Global
Kyle Hall has a history of working at Insight Global, where he served in various roles. He was an Information Technology Specialist from 2017 to 2020, contributing to IT asset management for three years in Vernon Hills, Illinois. He also worked as an IT Asset Management professional for 11 months in 2019, further enhancing his skills in technology support.
Career Background in Technical Support
Kyle Hall has extensive experience in technical support roles. He worked at Verizon as a Customer Advocate and Tier 1 Technical Support from 2014 to 2016. Prior to that, he spent 12 years at AT&T as a Tier 2 Alarm Specialist and Night Watch Shift Lead. His background includes providing customer service and technical assistance in various capacities.
Educational Qualifications
Kyle Hall studied Computer Science at Indiana State University, where he earned a Master of Computer Applications (MCA) from 1997 to 1998. His educational background also includes graduating from Owen Valley Community High School, where he completed his secondary education from 1994 to 1997.
Remote Support and CRM Data Management
In his current role, Kyle Hall provides remote support to Encore/PSAV employees, focusing on CRM data management. He utilizes Microsoft Dynamics 365 to assist with various CRM-related tasks, demonstrating his expertise in managing customer relationship management systems.