La Sondra Hamilton
About La Sondra Hamilton
La Sondra Hamilton is a Product Support Analyst with over 17 years of experience in various industries, including casino gaming and finance. She currently works at Insight Global in Las Vegas, Nevada, and has held several roles in support and analysis throughout her career.
Work at Insight Global
La Sondra Hamilton has been employed at Insight Global as a Product Support Analyst since 2021. In this role, she is responsible for providing technical support and solutions to clients. Her work involves daily coordination of SCRUM meetings, scheduling, and coaching team members. She also manages time card approvals and team work schedules, ensuring efficient operations within the organization.
Previous Experience in Support Roles
Prior to her current position, La Sondra Hamilton worked at Rylem Staffing as a Support Analyst for six months in 2020. She also held roles at GeoComply as a Product Support Analyst and at Global Payments Inc. as a Customer Support representative. Her experience spans various companies and positions, contributing to her extensive knowledge in product support and customer service.
Education and Certifications
La Sondra Hamilton has a strong educational background, having studied at Post University, where she earned a Bachelor's Degree in Legal Studies from 2014 to 2017. She also holds a Bachelor of Arts in Business Information Systems from Ashford University, completed from 2019 to 2022. Additionally, she is certified in ITIL and Six Sigma, and has completed courses in Agile, Scrum, General Management, and Project Management.
Technical Skills and Tools Proficiency
La Sondra Hamilton is proficient in a variety of tools and technologies essential for her role. Her expertise includes MS Office365, Windows Servers, Azure, Jira Service Desk, Confluence, Powershell, Workday, Slack, Kibana Tracker, Service-Now, and SharePoint. She has experience operating as a site administrator for Service-Now and Jira Service Desk, configuring these tools for incident management processes.
Leadership and Team Management Experience
La Sondra Hamilton has over 17 years of experience across multiple industries, including casino gaming, credit, live streaming, and finance. She has led teams of over 20 NOC technicians, enhancing her leadership skills. Additionally, she has created and implemented training programs for service desk tools, developing processes and standard operating procedures to improve team performance.