Lelia Pleasants
About Lelia Pleasants
Lelia Pleasants is a Staffing Recruiter currently working at Insight Global in Denver, Colorado. She has previous experience as a Digital Educator at lululemon and a Customer Care Expert at Wix.com, and holds degrees in Communication Studies and Nonprofit Management from the University of North Carolina Wilmington.
Work at Insight Global
Lelia Pleasants has been employed at Insight Global as a Staffing Recruiter since 2022. In this role, she focuses on connecting talent with job opportunities, leveraging her experience in customer care and recruitment. Based in Denver, Colorado, she engages with clients to understand their staffing needs and provides tailored solutions to meet those requirements.
Previous Experience at lululemon
Prior to her current position, Lelia Pleasants worked at lululemon as a Digital Educator from 2019 to 2020. During her time in the Raleigh-Durham, North Carolina area, she was responsible for educating customers about the brand's digital products and services, enhancing their overall shopping experience.
Experience at Wix.com
Lelia Pleasants served as a Customer Care Expert at Wix.com from 2020 to 2021 in Denver, Colorado. In this capacity, she developed expertise in Wix products and services, assisting users in implementing these tools into their websites. She analyzed user behavior to improve satisfaction and designed responsive websites aimed at increasing leads and influencing purchasing decisions.
Education and Expertise
Lelia Pleasants studied at the University of North Carolina Wilmington, where she earned a Bachelor of Arts in Communication Studies and a Minor in Nonprofit Management and Leadership from 2014 to 2018. She also obtained a TEFL Certification from the International TEFL Academy, completing her studies in Teaching English as a Second or Foreign Language from 2018 to 2020. Her educational background supports her roles in communication and customer engagement.
Skills in Customer Engagement
In her professional roles, Lelia Pleasants has demonstrated strong skills in customer engagement. She leads discovery sessions with clients to understand their business objectives, which helps enhance their online presence. Her ability to analyze user behavior contributes to improving user satisfaction and achieving business goals.