Les Williams
About Les Williams
Les Williams is a Network Operations Analyst at Insight Global, where he has worked since 2016, primarily supporting Bank of America. He holds a Bachelor of Applied Science in Information Technology and has extensive experience in network and system management, utilizing various monitoring tools and technologies.
Work at Insight Global
Les Williams has been employed at Insight Global as a Network Operations Analyst since 2016. In this role, he has accumulated eight years of experience working with Bank of America. His responsibilities include overseeing network operations and ensuring system reliability. His tenure at Insight Global has allowed him to develop expertise in various monitoring tools and technologies relevant to network management.
Previous Experience in Network Operations
Before joining Insight Global, Les Williams worked at Apex Systems as an Incident Manager for eight months in 2015. He also held a position as a Risk and Finance Technology Specialist at Apex Systems for one month in 2016. His earlier experience includes a role as a Network Engineer at SRA International from 2014 to 2015, where he operated in the Washington D.C. Metro Area. These positions contributed to his comprehensive understanding of network operations and incident management.
Education and Expertise
Les Williams studied Information Technology at Westwood College-Online Campus, where he earned a Bachelor of Applied Science (B.A.Sc.) from 2009 to 2013. He also attended Westwood College - Denver North, focusing on Information Technology with an emphasis on Network Security, achieving a Bachelor's degree during the same period. His educational background has equipped him with a solid foundation in IT principles and network security.
Technical Skills and Tools
Les Williams possesses extensive technical skills in network and system management. He is proficient in using monitoring tools such as Splunk, BSM, Sitescope, and Zabbix for system monitoring and batch job management. Additionally, he has experience with Solarwinds, Kiwi, Oracle Grid Control, and Spotlight on Active Directory. His expertise extends to trouble ticketing systems, particularly FrontPage ITSM, for managing IT service requests and incidents.
Background in System Administration
Les Williams has a strong background in administering client/server Database Management and implementing Windows Security to maintain secure environments. He is skilled in Linux Server configurations, which includes network assessment, configuration, maintenance, and security. This diverse skill set supports his effectiveness in managing complex IT infrastructures.