Luis D.
About Luis D.
Luis D. is a Senior Computer System Administrator at Insight Global, where he has worked since 2019 at NASA Langley Air Force Base in Hampton, Virginia. He holds an Associate's degree from ECPI University and a Bachelor's degree in Information Technology from DeVry University, and he has extensive experience in managing server environments and drafting Standard Operating Procedures.
Work at Insight Global
Luis D. has been serving as a Senior Computer System Administrator at Insight Global since 2019. His role is based at NASA Langley Air Force Base in Hampton, Virginia. In this position, he manages a complex multi-million dollar server environment that includes over 1000 server farms, both physical and virtual. He utilizes VMware vSphere 6.7 for efficient server management. His responsibilities also include overseeing the health of various operating systems, including Windows Server and Solaris, ensuring optimal performance for the 480th Air-wing IS/SCOO Intelligence community.
Education and Expertise
Luis D. obtained an Associate's degree from ECPI University, where he studied from 2003 to 2006. He later pursued further education at DeVry University, achieving a Bachelor's degree of Science in Information Technology (BSIT) from 2019 to 2021. His educational background provides a strong foundation for his technical expertise in system administration and server management.
Standard Operating Procedures Development
In his role, Luis D. has drafted 20 Standard Operating Procedures (SOPs) aimed at enhancing the understanding of technical, procedural, and troubleshooting techniques for both civilian and military personnel. This initiative contributes to improved operational efficiency and knowledge sharing within the organization.
Server Management and Monitoring
Luis D. is responsible for monitoring the health of various server systems, including Windows Server 2003, 2012, 2016, Solaris, and Red Hat. His oversight extends to managing 164 servers across 11 sites, utilizing System Center Configuration Manager (SCCM) for software configuration changes and Microsoft patch updates. This role is critical in maintaining the integrity and security of the server environment.
Customer Support Interaction
Luis D. interacts with the Serena Business help desk ticketing system to address global customer needs. He reports anomalies to the watch supervisor, ensuring that issues are promptly identified and resolved. This interaction is essential for maintaining service quality and operational effectiveness.