Mark Schaefer
About Mark Schaefer
Mark Schaefer is a NOC Engineer with extensive experience in network operations and technical support. He has served in various roles across multiple organizations, including the United States Army Reserve and Cisco, while also contributing as a volunteer and student in technology-related programs.
Current Role at Insight Global
Mark Schaefer serves as a NOC Engineer at Insight Global, a position he has held since 2017. In this role, he is responsible for monitoring and managing network operations, ensuring optimal performance and reliability of network systems. His experience in this capacity contributes to the overall efficiency of the organization.
Military Experience
Mark Schaefer has a long-standing career in the United States Army Reserve, where he has worked as a Psychological Operations Non-Commissioned Officer (NCO) since 2004. His military service spans 20 years and includes various responsibilities that enhance his leadership and operational skills. Prior to this role, he served as a Helicopter Repairer in the US Army from 1993 to 2004, accumulating 11 years of experience in worldwide assignments.
Previous Employment History
Mark has held various technical roles throughout his career. He worked at Intelligent Software Solutions as a Field Service Representative from 2008 to 2010 in Iraq. He also served as a Field Service Technician at Apex Systems from 2015 to 2017 in the Raleigh-Durham area. Earlier, he was a Field Service Tech at Apex Systems in 2016 and volunteered at United Way of the Greater Triangle for 11 months in 2015.
Educational Background
Mark Schaefer pursued his education at Wake Technical Community College, where he studied for four years from 2011 to 2015, achieving an Associate in Arts with a GPA of 3.4. He also attended NC State University’s Technology Training Solutions from 2014 to 2015, focusing on Network and System Administration, where he completed certifications including A+, NET+, Security+, CCNA, and MSCA Win 7.
Technical Skills and Certifications
Mark has developed a strong technical skill set through his education and professional experience. His certifications include A+, NET+, Security+, CCNA, and MSCA Win 7, which are essential for his current role as a NOC Engineer. These qualifications demonstrate his expertise in network and system administration, contributing to his effectiveness in managing complex network environments.