Mc Cann Taylor
About Mc Cann Taylor
Mc Cann Taylor is an experienced Information Technology Desktop Support professional currently working at Insight Global in the Los Angeles Metropolitan Area. With a background in technical support and customer service roles spanning over two decades, Taylor has developed strong multitasking abilities and exceptional communication skills.
Work at Insight Global
Currently, Mc Cann Taylor serves as Information Technology Desktop Support at Insight Global, a position held since 2019. Taylor operates within the Los Angeles Metropolitan Area, focusing on providing technical support and resolving desktop issues efficiently. This role involves utilizing dual platform applications and hardware, showcasing Taylor's expertise in IT support.
Previous Experience in IT Support
Before joining Insight Global, Mc Cann Taylor accumulated extensive experience in technical support roles. Taylor worked at Capital One/Ing Direct from 2006 to 2012, providing technical assistance for six years. Additionally, Taylor held a position at DIRECTV as Technical Support from 2004 to 2006. This background in IT support has equipped Taylor with the skills necessary for effective multitasking and rapid issue resolution.
Career History at Vendor Direct Solutions
From 2014 to 2019, Mc Cann Taylor worked at Vendor Direct Solutions as Reprographics Lead and Customer Service. This five-year tenure involved managing reprographics tasks while also providing customer service. This role contributed to Taylor's overall expertise in customer interaction and support.
Education and Training
Mc Cann Taylor completed high school education at University High School, achieving a High School Diploma. Taylor studied Business Administration and Management, General, from 1986 to 1989. This educational background laid the foundation for Taylor's career in customer service and technical support.
Long-Term Experience in Customer Service
Mc Cann Taylor has a significant history in customer service roles, including an 11-year tenure at FedEx as a Material Database Handler from 1993 to 2004 and a similar duration at State Farm as an Administrative Assistant/Customer Service Expert. These positions developed Taylor's exceptional customer service and communication skills, emphasizing competence and concern for the end user experience.