Melanie Johnson
About Melanie Johnson
Melanie Johnson is a Contact Tracer currently working at Insight Global, where she manages Covid-19 exposure communications and provides resources to NYC residents. She has a background in customer service and project coordination, with experience at various organizations including Penda Aiken, Inc. and Syracuse University.
Current Role at Insight Global
Melanie Johnson serves as a Contact Tracer at Insight Global, a position she has held since 2020. In this role, she manages both inbound and outbound calls, addressing the needs of individuals while providing information regarding Covid-19 exposure. Her responsibilities include offering NYC residents access to essential resources such as free hotels, food, health insurance, and government benefits. Johnson completes three separate projects daily, showcasing her capacity to handle significant workloads effectively.
Previous Experience in Customer Service
Prior to her current role, Melanie Johnson worked in various customer service positions. She was a Front Desk Receptionist at New York Sports Clubs from 2018 to 2019 and at Syracuse University from 2018 to 2020. Additionally, she served as a Point of Sale Associate at Staples for two months in 2017. These roles contributed to her skills in managing customer interactions and enhancing her communication abilities.
Education and Training
Melanie Johnson studied at Syracuse University, where she earned a Bachelor's of Fine Arts with a focus on Acting and a minor in Communications. Her educational background has equipped her with strong communication skills, which are essential in her current role as a Contact Tracer. She has also undergone extensive training in company confidentiality, diversity, and inclusion, further enhancing her professional competencies.
Internship Experience
In 2016, Melanie Johnson completed a three-month internship as a Program Coordinator Intern at Theater for the New City. This experience provided her with insights into program management and coordination within a creative environment. The internship contributed to her overall professional development and understanding of organizational dynamics.
Technical Proficiency
Through her role as a Contact Tracer, Melanie Johnson has developed proficiency in various platforms, including Salesforce, Lumeon, and Smartsheet. These technical skills support her ability to manage data and streamline communication processes effectively in her current position.