Michael Armitage
About Michael Armitage
Michael Armitage serves as the Operations Manager at Insight Global, focusing on Microsoft projects. He has extensive experience in management roles across various companies, including Comcast Cable and Sterling Talent Solutions, and has a strong background in project management and team development.
Current Role at Insight Global
Michael Armitage serves as the Operations Manager at Insight Global, specifically for the Microsoft account. He has held this position since 2018, contributing to the organization for six years. His role involves overseeing operational processes and ensuring efficient service delivery within the Microsoft partnership. Armitage's leadership is instrumental in driving performance and enhancing team dynamics in the Bellevue, Washington office.
Previous Experience at Comcast Cable
Michael Armitage has extensive experience with Comcast Cable, where he worked in various managerial roles from 2001 to 2017. His positions included Inbound Sales Supervisor, Billing Manager, Technician Support Center Manager, and Repair COE Manager. Throughout his tenure, he focused on improving operational efficiency, implementing new knowledgebases, and enhancing CRM tools. His leadership in these roles contributed to significant operational improvements within the company.
Experience at Sterling Talent Solutions
Armitage worked at Sterling Talent Solutions as the Manager of Technical Client Services for nine months in 2017 to 2018. In this role, he was responsible for managing client relationships and ensuring the delivery of technical support services. His experience at Sterling further developed his skills in client management and service delivery.
Educational Background
Michael Armitage pursued his education in Business Administration, completing coursework at both City University of Seattle and the University of Phoenix. He also studied Computer Information Systems at Green River College, where he earned an Associate's degree. His academic background has equipped him with a solid foundation in business principles and technical knowledge.
Leadership and Change Management Skills
Armitage is recognized for his leadership capabilities, particularly in change management. He has successfully piloted work-from-home teams and led the launch of performance-based shift bids and new onboarding practices. His ability to build and rebuild teams has consistently resulted in improved performance and morale, demonstrating his commitment to organizational development.