Michael Smith
About Michael Smith
Michael Smith is a Quality Assurance Manager at Insight Global, where he has worked since 2021 in the Columbus, Ohio Metropolitan Area. He has extensive experience in quality assurance and sales management, with previous roles at companies such as RDI Corporation and ALLDAY LLC.
Work at Insight Global
Michael Smith has been serving as the Quality Assurance Manager at Insight Global since 2021. He operates from the Columbus, Ohio Metropolitan Area. In this role, he focuses on ensuring the quality of services and processes within the organization. His experience in quality assurance is complemented by his previous roles in various industries, allowing him to implement effective quality management practices.
Previous Employment Experience
Prior to joining Insight Global, Michael Smith held several significant positions. He worked as the National Sales Manager at ALLDAY LLC from 2019 to 2020. Before that, he was the Director of Quality Assurance at RDI Corporation for five years, from 2014 to 2019. His career also includes roles such as General Manager at Skyline Chili and Sales and Training Manager at Citi, among others. This diverse background has equipped him with a comprehensive understanding of quality assurance and management.
Education and Expertise
Michael Smith completed his education at Winton Woods High School, where he studied from 1988 to 1992. He furthered his education at the University of Iowa, earning a degree in Psychology. His academic background, combined with extensive professional experience, has contributed to his expertise in quality assurance and management practices across various sectors.
Achievements in Quality Assurance
Throughout his career, Michael Smith has achieved notable results in quality assurance. At RDI Corporation, he designed and implemented a Quality Assurance Portal that improved internal QA processes and contributed to the acquisition of two accounts. He also reduced operating expenses by $300,000 while increasing production by 25%. His initiatives in training have led to significant improvements in efficiency, including a reduction in Average Handle Time for calls.
Sales and Training Initiatives
In addition to his quality assurance roles, Michael Smith has a strong background in sales and training. He authored a training program at Citibank that resulted in a 24% increase in completed applications. His development of a Soft Skills Training program also contributed to reducing Average Handle Time by 26 seconds. These initiatives demonstrate his ability to enhance operational efficiency and improve training outcomes.