Michelle Walker
About Michelle Walker
Michelle Walker is a Dispatch Operations Specialist at Insight Global, where she has worked since 2020. She has a diverse work history that includes roles in banking, retail, and camp counseling, along with a strong educational background in psychology and forensic psychology.
Work at Insight Global
Michelle Walker has been employed at Insight Global as a Dispatch Operations Specialist since 2020. In this role, she is responsible for orchestrating the flow of the inbound and outbound trailer yard, determining trailer placement, and accurately recording data submitted to the tech team. This data helps resolve future issues and aids in process improvement. Additionally, she provides feedback for new tools aimed at enhancing the check-in and check-out experience for drivers. Walker also conducts remote training for new employees and explores new methods for effective remote training.
Education and Expertise
Michelle Walker has a strong educational background in psychology and forensic psychology. She studied at Windward Community College, where she focused on general psychology from 2011 to 2013. She then attended Metropolitan State University of Denver, earning a degree in psychology from 2016 to 2018. Most recently, she completed a Bachelor of Science in Forensic Psychology/Criminology at Southern New Hampshire University from 2020 to 2023. This educational foundation supports her analytical skills and understanding of human behavior, which are beneficial in her current role.
Professional Background
Michelle Walker has a diverse professional background with experience in various roles across multiple industries. Prior to her current position, she worked at Wells Fargo as a Lead Teller from 2016 to 2017 and at Starbucks as a Barista in 2014. She also held positions at YMCA of the USA as a Camp Counselor and Junior Camp Counselor, where she gained valuable experience in leadership and teamwork. Other notable roles include working as a Head Clerk at Safeway and as a Sales Supervisor at Price Busters. Her varied experiences contribute to her operational and customer service skills.
Previous Employment Experience
Throughout her career, Michelle Walker has held several positions that have equipped her with a range of skills. She worked as a Bagger at Commissary Store from 2009 to 2011 and as an Image Processor at WSP USA from 2017 to 2018. In 2019, she served as a Site Coordinator at Kama'aina Kids and as a Camp Counselor at Mililani YMCA. Each of these roles has contributed to her ability to manage operations, work with diverse teams, and provide quality service.
Technical Skills and Systems Knowledge
Michelle Walker possesses experience with various operational systems, including YMS, FMC, GEM, and DOCKMASTER. Her familiarity with these systems enhances her efficiency in managing dispatch operations. This technical knowledge supports her responsibilities at Insight Global, where she utilizes these tools to improve processes and ensure smooth operations within the trailer yard.