Norma Portillo
About Norma Portillo
Norma Portillo is a Human Resources Specialist at Insight Global, where she has worked since 2021. She provides consultative support and guidance on various HR matters and serves as the primary contact for ADP's Comprehensive Human Resources clients.
Work at Insight Global
Norma Portillo has been employed as a Human Resources Specialist at Insight Global since 2021. In this role, she collaborates with Resource Managers, Payroll, Benefits Solution Specialists, and third-party vendors to provide troubleshooting support. Her responsibilities include offering consultative support and guidance on various human resources matters through phone, email, or chat-based communication. She serves as the primary point of contact for ADP's Comprehensive Human Resources clients, managing service request tickets for ADP's WorkForce Now Human Resources Technology solution.
Education and Expertise
Norma Portillo earned a Bachelor of Business Administration (BBA) in Finance from The University of Texas at El Paso, where she studied from 2007 to 2009. Her educational background provides her with a solid foundation in business principles, which she applies in her human resources role. Her expertise includes recruitment, onboarding, benefit enrollments, company policies, I9 management, performance, compensation, and compliance with ACA and COBRA regulations.
Background
Before joining Insight Global, Norma Portillo held several positions that contributed to her experience in human resources and client support. She worked as a Public Safety Communicator for the City of El Paso from 2011 to 2012. Subsequently, she served as a Life Insurance Consultant at Trans World Assurance from 2012 to 2013. Most recently, she was employed at Cherokee Nation Businesses as Organizational Support from 2019 to 2021, where she further developed her skills in human resources.
Achievements in Human Resources
In her current role, Norma Portillo proactively initiates regular outbound communication to identify problems and provide solutions aimed at improving human resources and labor policies, practices, and procedures. She educates clients on various HR topics and offers recommendations to enhance their understanding and implementation of human resources strategies. Her ability to partner with different stakeholders and provide effective support is a key aspect of her contributions in the field.