Octavious W.
About Octavious W.
Octavious W. is an experienced Application Support Specialist, Lead, currently working at Insight Global since 2021. He has a diverse background in fitness training, client support, and information technology, with degrees in Exercise Physiology and Information Technology Fundamentals, and is currently pursuing a certificate in Cybersecurity System Administration.
Work at Insight Global
Currently, Octavious W. serves as an Application Support Specialist, Lead at Insight Global since 2021. In this role, he leads system analysis for an enterprise CRM software utilized by thousands of sales employees across various countries. He manages the product backlog, prioritizing tasks for software engineers, and establishes new processes for escalating system defects. Octavious regularly resolves between 20 to 70 ServiceNow tickets weekly and creates process documentation to train team members on investigating and documenting system defects.
Education and Expertise
Octavious W. holds a Bachelor’s Degree in Exercise Physiology from Valdosta State University, which he completed from 2010 to 2014. He furthered his education by obtaining a Graduate Certificate in Information Technology Fundamentals from Kennesaw State University between 2015 and 2016. Currently, he is studying Cybersecurity System Administration at Purdue University Northwest, where he is working towards a certificate since 2023. His educational background supports his expertise in application support and system administration.
Background
Octavious W. has a diverse professional background that includes various roles in health and technology sectors. He began his career as a volunteer at South Georgia Medical Center in 2013. He worked at YMCA Of Metro Atlanta as a Personal Trainer from 2014 to 2021 and also served as a Weight Loss Coach during that time. Additionally, he gained experience as a Client Support Specialist at Eventsibles Inc from 2020 to 2021 and completed internships at South Georgia Medical Center and TechBridge, Inc in 2014 and 2021, respectively.
Achievements
In his current role at Insight Global, Octavious W. has established new processes for escalating system defects to software engineers and has been recognized for regularly receiving excellent customer service reviews. He is responsible for investigating and documenting system defects, assisting engineers in fixing application bugs, and handling Identity and Access Management (IAM) duties, which include provisioning test accounts and managing system roles and permissions.