Ovonte Perkins
About Ovonte Perkins
Ovonte Perkins is a Retail Helpdesk Specialist at Insight Global, where he has worked since 2023. He holds a Bachelor's degree in Information Technology from Southern Polytechnic State University and has extensive experience in technical support and troubleshooting.
Current Role at Insight Global
Ovonte Perkins serves as a Retail Helpdesk Specialist at Insight Global, a position he has held since 2023. In this role, he utilizes Cisco Jabber and Five9 software to assist clients and resolve technical issues. His responsibilities include troubleshooting point of sale equipment, specifically iPads and Ingenico devices, and performing ID validations on customer accounts. Perkins has effectively resolved internet outages and assisted with porting issues for store advocates, showcasing his technical support capabilities.
Previous Experience at LiveVox
Prior to his current role, Ovonte Perkins worked at LiveVox in various capacities. He began as a Tier 1 Tech Support - Client Specialist from 2014 to 2016. He then transitioned to a Product Specialist role from 2016 to 2021, where he gained extensive experience in product support. Following this, he served as a Product User Interface Specialist from 2021 to 2023. Throughout his tenure at LiveVox, Perkins developed a strong foundation in technical support and product management.
Early Career at Tech Mahindra
Ovonte Perkins began his career at Tech Mahindra as a Mobile QA Tester, where he worked for 10 months from 2013 to 2014. In this role, he contributed to quality assurance processes, ensuring the functionality and reliability of mobile applications. This early experience laid the groundwork for his subsequent roles in technical support and product management.
Education in Information Technology
Ovonte Perkins studied Information Technology at Southern Polytechnic State University, where he earned his Bachelor's degree from 2007 to 2012. His education provided him with a solid understanding of IT principles and practices, which he has applied throughout his career in various technical support roles.