Peter Hsu
About Peter Hsu
Peter Hsu is an Information Technology Operations Manager with extensive experience in IT service management and cloud infrastructure. He has held various roles at notable companies such as AIG, HireGenics, and AllianceBernstein, specializing in disaster recovery, business continuity, and infrastructure project management.
Current Role at Insight Global
Peter Hsu serves as the Information Technology Operations Manager at Insight Global, a position he has held since 2022. His role involves overseeing IT operations and ensuring efficient service delivery within the organization. He operates remotely from New York, United States, and has contributed to enhancing operational processes and systems within the company.
Previous Experience at AIG
Peter Hsu has extensive experience at AIG, where he held multiple roles over several years. He served as Assistant Vice President and IT Service Management Senior Problem Manager from 2020 to 2021. Prior to that, he worked as a Problem Management & SWAT Leader in Operations and Service Management from 2018 to 2019. His tenure at AIG also included roles such as Business Operations Manager and Production Support Lead, showcasing his expertise in IT service management and problem resolution.
Professional Background in Cloud Infrastructure
Peter Hsu has significant experience in cloud infrastructure management. He worked at HireGenics as Cloud Infrastructure Delivery Manager and Cloud Migration Infrastructure Project Manager for AIG General Insurance from 2021 to 2022. His responsibilities included managing cloud projects and ensuring successful migration processes for various initiatives, including those focused on Latin America.
Educational Qualifications
Peter Hsu studied at Brooklyn Technical High School, where he earned a New York State Regents Diploma with Honors. He furthered his education at New York University - Polytechnic School of Engineering, achieving a Bachelor of Science degree. His educational background has provided him with a solid foundation in technology and engineering principles.
Expertise in IT Service Management
Peter Hsu specializes in IT Service Management (ITSM), with a focus on Incident, Change, and Problem Management. He is proficient in using ServiceNow for managing ITSM processes. His expertise extends to disaster recovery, business continuity, and infrastructure production support for both on-premise and cloud environments, making him a valuable asset in technology operations.