Renee Rogers
About Renee Rogers
Renee Rogers is a Call Center Operations Manager with extensive experience in managing call center operations and training. She has held various leadership roles in companies such as Truepill, Maximus, and YP, and currently oversees a team at Insight Global in Atlanta, Georgia.
Current Role at Insight Global
Renee Rogers serves as the Call Center Operations Manager at Insight Global, a position she has held since 2022. Based in Atlanta, Georgia, she oversees the operations of the call center, focusing on enhancing efficiency and performance. Her responsibilities include managing a team of 20 agents who specifically handle calls related to North Carolina Unemployment. Renee is dedicated to ensuring that her team meets key performance metrics, which include Average Handle Time (AHT), Quality Assurance, and First Call Resolution.
Previous Experience at Truepill
Prior to her current role, Renee worked at Truepill as an Operations Manager from 2021 to 2022. During her 10-month tenure in the Baltimore, Maryland area, she was responsible for overseeing operational processes within the call center. Her role involved implementing strategies to improve service delivery and operational efficiency.
Career at Maximus
Renee has notable experience at Maximus, where she held multiple positions. She worked as a Call Center Supervisor from 2020 to 2021 for one year, and earlier served as a Trainer/Supervisor from 2019 to 2020 for eight months. In these roles, she focused on training staff and managing call center operations, contributing to the overall performance of the team.
Background in Instructional Delivery
Renee's career includes a significant role at YP, The Real Yellow Pages®, where she served as Sr. Manager of Instructional Delivery from 2011 to 2017 for six years. In this capacity, she was responsible for developing and delivering training programs to enhance employee skills and performance. Her experience in instructional delivery has contributed to her effectiveness in managing and training call center agents.
Early Career at AT&T and BellSouth
Renee began her career at BellSouth Telecommunications Inc. as a Cyber Representative, focusing on Internet product sales from 2005 to 2006. She then transitioned to AT&T, where she worked as an IYP Service Manager from 2006 to 2011 for five years. These early roles provided her with foundational experience in customer service and sales, which she has built upon throughout her career.