Richard A.
About Richard A.
Richard A. is an IT Product Owner with over 15 years of experience in various customer support and technology roles. He has worked for multiple companies, including Beyond Finance, Okcoin, and Insight Global, demonstrating a strong career trajectory in managing customer support operations across diverse industries.
Current Role at Insight Global
Richard A. serves as an IT Product Owner at Insight Global, a position he has held since 2022. His role involves overseeing the development and implementation of IT products, ensuring they meet the needs of the organization and its clients. Based in Fort Lauderdale, Florida, Richard contributes to the strategic direction of IT initiatives within the company.
Previous Experience at Beyond Finance, Inc.
Prior to his current role, Richard worked at Beyond Finance, Inc. as the Director of Platform Administration from 2017 to 2019. During his two years in Boston, he was responsible for managing platform operations, focusing on enhancing the efficiency and effectiveness of the company's technological resources.
Career Progression and Expertise
Richard A. has over 15 years of experience in various roles, showcasing a career trajectory marked by upward mobility. He has held positions in customer support operations across multiple industries, including financial services, solar manufacturing, e-commerce, and consumer electronics. His expertise includes managing customer support operations and specialized knowledge in contact center technology.
Notable Roles in Customer Experience Management
Richard has held significant positions in customer experience management, including his role as Customer Experience Manager at SunPower Corp from 2007 to 2011. He also served as Global Director of Customer Service Platform Design at StockX for six months in 2021 and as Head of CX Tools and Tech at Okcoin for five months in 2021. These roles contributed to his extensive knowledge in enhancing customer support operations.
Diverse Industry Experience
Throughout his career, Richard has worked in various sectors, including financial institutions, e-commerce, and consumer electronics. His roles have included Online Customer Service Supervisor at Wells Fargo Bank and Operations Manager at Sony Computer Entertainment America LLC. This diverse experience has equipped him with a comprehensive understanding of customer support dynamics across different industries.