Ron Sharkey
About Ron Sharkey
Ron Sharkey serves as the Practice Director of End User Services at Insight Global, where he has worked since 2019. With a background in IT service management and a focus on scalable support solutions, he has held various roles in organizations such as McKesson and Amtrak throughout his career.
Work at Insight Global
Ron Sharkey has been serving as the Practice Director for End User Services at Insight Global since 2019. In this role, he is responsible for ensuring that end user support solutions are scalable and financially sound. He emphasizes continual service improvements in the delivery of end user services. Sharkey plays a key role in maintaining a healthy pipeline of business and assists in pre-sales consultative engagements. His tenure at Insight Global has lasted for five years, during which he has focused on reducing attrition and streamlining training within the end user support practice.
Previous Experience
Prior to his current position, Ron Sharkey held various roles at Insight Global, including Service Delivery Executive from 2016 to 2019. His experience also includes significant positions at McKesson, where he worked as IT Service Desk Manager, Service Delivery Manager, Director of EUC Support, and Sr. Director of End User Support. His career also includes a brief role at Amtrak as Sr. Manager of Tier II Service Desk. Sharkey began his career at Creative Solutions as Team Lead.
Education and Expertise
Ron Sharkey earned a Bachelor of Business Administration (BBA) from Oakland University. His educational background supports his extensive experience in IT service management and end user support. Sharkey's expertise includes ensuring scalable support solutions and implementing continual service improvements, which are vital in the fast-paced technology environment.
Career Background
Ron Sharkey has a diverse career spanning over two decades in IT service management. He began his professional journey at Creative Solutions and progressed through various roles at McKesson, where he spent a significant portion of his career. His roles have included management and directorial positions, focusing on end user support and service delivery. Sharkey's career reflects a strong commitment to enhancing user experience and operational efficiency.