Ryan Michelle Western
About Ryan Michelle Western
Ryan Michelle Western serves as the Director of Professional Services at Insight Global, where she focuses on customer advocacy and workplace culture. With a background in communications and extensive experience in managed services, she has held various roles within the company since 2015.
Current Role at Insight Global
Ryan Michelle Western serves as the Director of Professional Services at Insight Global since 2024. In this role, she focuses on enhancing service delivery and ensuring client satisfaction. Her responsibilities include overseeing program implementation and nurturing customer relationships. She works within Evergreen, Insight Global's services division, which operates in over 150 countries. Ryan's expertise in customer advocacy and empathy plays a crucial role in her leadership.
Previous Experience at Insight Global
Prior to her current position, Ryan held multiple roles at Insight Global. She was the Director of Managed Services from 2021 to 2024 and served as a Senior Account Manager from 2015 to 2024. Additionally, she worked as a Recruiter and an Account Manager during her tenure, accumulating nine years of experience in various capacities. Her extensive background at Insight Global has equipped her with a deep understanding of client needs and service delivery.
Education and Certifications
Ryan studied Communication and Media Studies at Boston College, where she completed her degree from 2011 to 2015. She also attended the University of Western Australia for 11 months in 2013, focusing on communications. Earlier, she earned her High School and International Baccalaureate (IB) Diploma from West Morris Mendham High School from 2007 to 2011. Additionally, she obtained a Personal Training Certification from the Aerobics and Fitness Association of America in 2012.
Internship Experience
Ryan gained early professional experience through internships. She worked as a Marketing/Communications Intern at TechLaunch, LLC in 2014 for three months and at Evaluate for Change for another three months in the Greater New York City Area. Additionally, she served as a Communications Intern at Smooth-On Inc from 2012 to 2013. These roles contributed to her foundational skills in marketing and communications.
Focus on DEIB and Workplace Culture
Ryan emphasizes Diversity, Equity, Inclusion, and Belonging (DEIB) in her consulting services. She is committed to fostering a positive workplace culture and integrating DEIB principles into her work. This focus aligns with her core strengths in customer empathy and advocacy, allowing her to effectively address client needs and enhance organizational culture.