Salvador Rivera, Jr
About Salvador Rivera, Jr
Salvador Rivera, Jr. is a Desktop Support Specialist with over 14 years of experience at Dell and Insight Global. He has a background in Information Technology and Management Information Systems, having studied at the University of Phoenix and Ateneo de Zamboanga University.
Current Role at Dell
Salvador Rivera, Jr. has been employed at Dell as a Desktop Support Specialist since 2010. Over the course of 14 years, he has developed expertise in providing technical support and troubleshooting for desktop systems. His role involves assisting users with hardware and software issues, ensuring optimal performance of computer systems, and maintaining user satisfaction through effective communication and problem-solving.
Previous Experience in IT Support
Before joining Dell, Salvador Rivera, Jr. held several positions in IT support. He worked at Universal Dealer Consultants for one month in 2007 as a Desktop Support Specialist. In 2010, he briefly worked at Catholic Healthcare West in a similar capacity. Additionally, he served as a Computer Resource Assistant at Tustin Unified School District from 2007 to 2010, where he gained three years of experience in supporting educational technology.
Education in Information Technology
Salvador Rivera, Jr. studied Information Technology at the University of Phoenix from 2006 to 2009, earning a degree in the field. This educational background provided him with foundational knowledge and skills necessary for his career in IT support. He also attended Ateneo de Zamboanga University, where he achieved an Associate's degree in Management Information Systems from 1998 to 2001.
Career Timeline
Salvador Rivera, Jr.'s career in IT support began in 2007 and has included various roles leading to his current position at Dell. His timeline includes a brief tenure at Universal Dealer Consultants, a short stint at Catholic Healthcare West, and three years at Tustin Unified School District. His extensive experience in desktop support has been primarily focused at Dell since 2010.