Sherman Purnell
About Sherman Purnell
Sherman Purnell is a Fraud Detection and Case Management Representative currently employed at Insight Global in Largo, Florida. He has a diverse background that includes military service, customer support, and education in Geography, along with extensive experience in fraud detection and case management since 2022.
Current Role at Insight Global
Sherman Purnell currently serves as a Fraud Detection/Case Management Representative at Insight Global, a position he has held since 2022. In this role, he is responsible for identifying and managing fraud cases, applying his expertise to minimize liability and risk in both fraud and non-fraud dispute cases. His work involves processing chargebacks and recovering funds for cardholders and credit unions, demonstrating his commitment to effective fraud management.
Previous Experience in Fraud and Customer Support
Before joining Insight Global, Sherman Purnell gained valuable experience in customer support and fraud detection. He worked at Spectrum as an Off Line Customer Support representative from 2020 to 2021. Prior to that, he served as a Screener for the TSA in 2004. His diverse background includes a role as a Scheduling Coordinator at Hive Technology LLC from 2021 to 2022, where he further developed his organizational and communication skills.
Military Background
Sherman Purnell has a decade of experience in the United States Air Force, where he worked as a Heavy Equipment Mechanic from 1988 to 1998. This role provided him with technical skills and a strong work ethic, which he has carried into his subsequent career in fraud detection and case management.
Educational Background
Sherman Purnell pursued higher education at the University of South Florida, where he studied Geography and earned a Bachelor of Arts degree from 2009 to 2012. He also holds an Associate Degree in Liberal Arts from Hillsborough Community College. His educational journey began at South High School, where he completed a College/University Preparatory and Advanced High School/Secondary Diploma Program.