Shwan Haider
About Shwan Haider
Shwan Haider is a Help Desk Analyst currently working at Insight Global in Arlington, Virginia. He has extensive experience in various roles, including Service Advisor at Beyer Kia Falls Church and Help Desk Specialist at Tech Master.
Current Role at Insight Global
Shwan Haider serves as a Help Desk Analyst at Insight Global, a position he has held since 2023. In this role, he is responsible for documenting incident status and solutions in incident database tools. He also utilizes network monitoring and testing tools to ensure the health and availability of the network and associated service applications. Additionally, he supports the building of endpoint devices, including smartphones and laptops, and augments cybersecurity monitoring staff as needed.
Previous Experience at Beyer Kia Falls Church
Prior to his current role, Shwan Haider worked as a Service Advisor at Beyer Kia Falls Church from 2014 to 2022. During his eight years there, he gained experience in customer service and automotive support. His tenure at Beyer Kia provided him with valuable insights into client relations and service management within the automotive industry.
Experience at Tech Master
Shwan Haider was employed as a Help Desk Specialist at Tech Master from 2021 to 2022. In this role, he focused on providing technical support and troubleshooting assistance. His experience at Tech Master contributed to his skills in help desk operations and customer support.
Educational Background
Shwan Haider studied at Northern Virginia Community College, where he earned an Associate's degree in Information Technology from 2012 to 2015. He also attended the University of Tikrit, where he studied Chemistry Science and obtained an Associate's degree from 2003 to 2005. His educational background provides a foundation for his technical skills and analytical abilities.
Early Career as Arabic Linguist
Shwan Haider began his career as an Arabic Linguist at Global Linguist Solutions, LLC, where he worked for five months in 2008 at COB Speicher, Iraq. This role involved language translation and interpretation, which enhanced his communication skills and cultural understanding.