Stephen Froilan
About Stephen Froilan
Stephen Froilan is a Remote Service Desk Analyst for IKEA with over 10 years of experience in technical support, specializing in desktop support. He holds an Associate's degree in Computer Science/Electronics Technology from Heald College and has a proven track record in resolving IT issues and maintaining customer satisfaction.
Work at Insight Global
Stephen Froilan has been employed at Insight Global as a Remote Service Desk Analyst for IKEA since 2021. In this role, he is responsible for providing technical support to IKEA's customers, ensuring that IT issues are resolved efficiently. His work contributes to maintaining high levels of customer satisfaction by quickly identifying and addressing technical challenges.
Previous Experience at CompuCom
Before joining Insight Global, Stephen worked at CompuCom as an IT Support/Provisioning specialist for Salesforce.com from 2018 to 2021. During his three years in this position, he gained valuable experience in providing technical support within a corporate environment, focusing on the needs of Salesforce.com users in the San Francisco Bay Area.
Education and Expertise
Stephen Froilan studied at Heald College, where he earned an Associate's degree in Computer Science/Electronics Technology from 1996 to 1998. His educational background has equipped him with a solid foundation in technical support, contributing to his over 10 years of experience in the field, particularly in desktop support.
Technical Skills and Communication
Stephen demonstrates strong technical skills, particularly in identifying and resolving IT issues. He is adept at managing high-profile situations and projects, showcasing his solid communication skills. His ability to handle complex technical challenges has been essential in maintaining business continuity and ensuring customer satisfaction.
Professional Background
Stephen has accumulated over a decade of experience in providing technical support, with a focus on desktop support. His career has included both corporate and fieldwork, allowing him to develop a comprehensive understanding of IT support in various environments. This diverse experience has enhanced his ability to contribute effectively to his current role.