Stephen Spicer
About Stephen Spicer
Stephen Spicer is a tech support professional with extensive experience in helpdesk roles, currently working at Collabera Inc. since 2019 and Insight Global since 2017.
Work at Insight Global
Stephen Spicer has been employed at Insight Global as a Helpdesk professional since 2017. He has accumulated over seven years of experience in this role, providing technical support and assistance to clients in the Cincinnati Area, KY. His responsibilities include troubleshooting technical issues, guiding users through problem resolution, and ensuring a high level of customer satisfaction.
Work at Collabera Inc.
Since 2019, Stephen Spicer has worked at Collabera Inc. as a Tech Support specialist. He has been involved in supporting clients at the location of 4000 Luxottica Dr., Mason, OH, for five years. His role includes addressing technical inquiries, resolving issues, and maintaining effective communication with users to enhance their experience.
Education and Expertise
Stephen Spicer holds a Bachelor's degree in Information Technology from American InterContinental University, which he completed from 2008 to 2010. He further advanced his education by obtaining a Master’s Degree in Information Technology from the same institution, completing his studies from 2017 to 2018. This educational background provides him with a solid foundation in technical concepts and practices.
Background
Stephen Spicer has a strong background in technical support and information technology. His career spans several years, during which he has developed skills in troubleshooting, user support, and client communication. His educational pursuits in Information Technology have equipped him with the knowledge necessary to excel in his roles.